Refund policy

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. To exercise your right of withdrawal, you must

Toulouser Allee 17
D-40211 Düsseldorf
(Monday to Friday from 08:00 to 18:00)

inform us by means of a clear statement (e.g. a letter sent by post, e-mail) of your decision to withdraw from this contract. You may use the sample revocation form below, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Revocation instruction | Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement, in perfect and resalable condition. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. If the goods returned by you are found to be dirty or defective, we reserve the right to withhold any cleaning costs or costs for repair work from the refund. If resale is not possible even after cleaning or repair, we may refuse to refund the amount in question. If the buyer reclaims the goods again, the buyer shall bear the full amount of the shipping costs incurred by the new shipment.

The buyer bears the cost of returning the goods. You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to examine the nature, properties and performance of the Goods. The right of withdrawal does not apply to goods that can spoil quickly or whose expiry date would be quickly exceeded. Furthermore, the right of revocation does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

    Sample revocation form

    (If you want to cancel the contract, please fill out this form and send it back).

    - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

    - Ordered on (*)/received on (*)

    - Name of the consumer(s)

    - Order number (*)

    - Address of the consumer(s)

    - Signature of the consumer(s) (only in the case of communication on paper)

    - Date

    (*) Delete as applicable.